Support
Email hello@talkmaestro.com for account, purchase, privacy, deletion, or technical support. A person reads every message and replies within two business days; there is no chatbot on paid support. Include your app or browser, the email on the account, and a short description of the issue.
Purchases made in the iPhone app are handled through Apple: restore, change or cancel them in your App Store account settings. Web memberships are billed through Stripe and can be managed from the billing link in the Studio or by writing to us. Prices, allowances and the refund policy are published on plans and prices and in the standards and refund policy.
Before contacting support
Confirm that TalkMaestro is updated, the iPhone has a working network connection, and microphone access is enabled in iOS Settings. Close and reopen the app once, then repeat the exact speaking exercise that failed. If audio is not captured, disconnect Bluetooth headphones temporarily so the test uses the iPhone microphone.
What to include
Send the iPhone model, iOS version, TalkMaestro version, the name of the exercise, and the last step that completed successfully. Describe what you expected and what appeared instead. A screenshot is useful for a visual error, but do not send a password, verification code, full payment details, or a private recording that is unrelated to the issue.
Account and privacy requests
Use the email associated with the account so the support team can match the request without asking for unnecessary personal information. State whether you need access help, a data copy, correction, or account deletion. Identity may need to be confirmed before an account-level change is completed.
Speaking-session troubleshooting
Test in a quiet room, keep the microphone unobstructed, and speak at a normal distance. If one prompt fails but others work, include the prompt name. If every prompt fails, say whether the app shows an audio waveform, a network message, or no response; those details distinguish capture, connection, and processing problems.
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