Standards and policies

Who publishes TalkMaestro

TalkMaestro is developed and operated by CodeAustral LLC, a software studio. The product team is small and the roles are explicit:

• Product and editorial lead. Sets the curriculum for the sixteen practice guides and nine coaching methods, approves every published change, and signs off the quarterly review of this page.
• Coaching and review. Reads customer replies and practice feedback, identifies misleading or unsupported statements in guides, and proposes corrections.
• Support and billing. Answers account, membership, invoice and refund mail. A person reads every message; there is no chatbot on paid support.
• Engineering. Maintains the browser Studio, the iPhone app and the payment integration with Stripe and Apple.

The team is reachable at hello@codeaustral.com. We answer within two business days and normally sooner. The named coordinator for an account or a complaint is the person who replies to that thread; ask for the coordinator by name if you need one for a purchase order or an escalation.

Editorial policy

The practice guides and coaching methods are written for a general reader: someone preparing for an interview, a sales call, a class presentation or a difficult conversation. They are not academic papers and they are not written for a closed circle. Plain words come first; jargon is explained where it appears.

• Each guide states who the practice is for, how to open the answer, a repeatable spoken structure, a review rubric and three drills that can be rehearsed aloud.
• Examples are illustrative. Numbers about pace, length and filler counts are rehearsal signals estimated from a transcript, not measurements of professional competence.
• We publish only claims we can support from the product or from the material on this site. Where a claim cannot be supported, it is removed rather than softened.
• Guides carry a review date. Material that has not been reviewed in twelve months is re-read or retired.
• The interface is in English. Coach feedback is available in eight languages; translated feedback can be less precise than the English original.

Editorial content is public. A membership pays for coaching, not for access to the guides. No purchase is required to read the practice guides or the coaching methods.

Corrections policy

If a guide, a plan description or a price statement is wrong, write to hello@codeaustral.com with the page address and the sentence you believe is incorrect. Include a source if one exists. You do not need to be a customer to report a correction.

• We acknowledge a correction request within two business days.
• Factual errors that affect a price, a plan, a refund or a product capability are corrected as soon as they are confirmed, and the page's review date is updated.
• Editorial disagreements that do not involve a factual error are answered with our reasoning; they are not silently deleted.
• Corrections are recorded on the page itself. We do not rewrite history without a note.

Refund policy

App Store purchases. Memberships bought in the iPhone app are billed and refunded by Apple. Request a refund through Apple's report-a-problem service or your Apple account purchase history. We cannot issue an Apple refund from our side, but we will help you find the right request.

Web purchases. Memberships bought on this website are billed through Stripe. Write to hello@codeaustral.com from the email used at checkout, with the date and amount of the charge. We answer within two business days. Where a charge was duplicated, taken after a cancellation, or paid for a service that was not delivered, we refund it. Where a plan was used for a period, we refund the unused portion at our discretion. Nothing here limits a right you have under applicable consumer law.

Cancelling stops the next renewal. It does not by itself refund the current period. Cancel an App Store plan in your Apple subscription settings; cancel a web plan from the billing link in the Studio or by writing to us.

Cookies and measurement

The site uses a consent bar with analytics, marketing and functionality categories. Your choice is stored in the tm_consent_v1 cookie with a version and a timestamp, and is applied to Google Consent Mode v2. You can reopen the bar at any time from Cookie preferences in the footer. Analytics and marketing scripts are not blocked while consent is recorded; they receive your choice through Consent Mode. The full description is in the privacy policy.

Contact

CodeAustral LLC · hello@codeaustral.com · TalkMaestro support and billing · Monday to Friday, replies within two business days. For account deletion or a data copy, write “Export” or “Delete” in the subject line and use the email on the account.

Last reviewed: October 22, 2026. This page is reviewed at least every twelve months, and after any change to prices, plans, refunds or the companies that process data.